I now have to pay 2.95 to have a courier pick it up at my place! Im sick of seeing influencers promoting them, false advertising! Privacy Policy. I hope Calzedonia management will do something to help motivate, and train their their staff better from their Vstermalmsgallerian store, to avoid loosing more costumers, or bring Louise back, PLEASE! Hello Iulia! Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Spent 17 on 1 pair of tights which the shop assistant recommended to me. Contacting customer services results in them telling me to "just wait" because "time estimation varies depending on the complexity and number of problems". Verification can help ensure real people write reviews about real companies. "Marriage equality . However, her phone number is the same and apparently she does work at the Cerritos location. 1 point equals 1 dollar. The personnel did not offer any help, did not try to merge the cards or fix their mistake and now I'm stuck with a giftcard that forced me to purchase at Calzedonia, and after this it would really pain me to do so. Calzedonia offers the gift wrapping service. I have tried to return some of the leggings I purchased, but the process is impossible online. Thank you for contacting us.We're very sorry to hear about your experience. 2023 Trustpilot, Inc. All rights reserved. Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. 300+ i'm waiting for, absolutely awful. Extremely poor service from Calzedonia customer service team. We consider your review a constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team, Dispensar a supervisora arrogante da loja do cascaishoppingAbsolutamente intratavel na forma como lida com os clientes. But didn't hear anything back besides an automatic email where you asked if I still needed assistance, which really pissed me off I must admitMy no. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We offer FREE standard shipping for orders that are $50 or Now that they don't have what I was looking for with the same offer type. After that, they decided to cancel the order without reason. To excuse me, they are offering me a 10% discount on the next order. Sadly the items I ordered weren't suitable so returned. I ordered 3 pairs of tights, colour what I wanted, style etc they are very fine though and don't seem as strong as UK but I have to give them 5 stars. Reply from Calzedonia 23 Jun 2022 Thank you for contacting us. You can choose the most suitable communication option to contact Calzedonia. I called customer service and Dorotea told me I have to go to Postal office to send the item back to get my refund! Hello, how can we help you? Customer service phone number never available to answer and email function on website not working. Nov. After I write this review in the hopes that my feedback can be used to improve the online experience of Calzedonia. Calzedonia Customer Satisfaction Team. Hi Tammy,Thank you for the review and your feedback!We remain at your disposal both online and in our stores.Calzedonia - Customer Satisfaction Team. Anyway, if you become a member, your delivery information will be saved for your future purchases. 21/11/22 I received a few emails from customer services, they explained they were based in Italy, and how long delivery takes, they then said where my parcel was. there might be a slight delay processing Just awful! In this section, I will try to explain how to buy things from Calzedonia. Thank you for making us aware of this issue. We also ensure all reviews are published without moderation. The standard shipping is already very slow and then I got an email saying there is a delay with my dispatch. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I sent pics to the customer service and they simply play dumb. (Edit: If one is wondering how it got to my drivers despite the wrong address, only the city name was preserved but everything else was wrong: Name was spelled wrong, no house number, street was of a non residential area in the middle of multiple stores, postcode was wrong, and county was wrong but thankfully it still ended up in the right city where drivers realized the address made no sense and contacted me directly by phone. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. We also ensure all reviews are published without moderation. They will steal your money!The worst customer service. I have been waiting since May for two returns to be processed. I do a lot of online shopping and always check my details so I know I have not provided incorrect information - the billing address is my correct address.I have tried numerous times to contact customer services and have been kicked off online chat after waiting in a queue for over an hour. For Calzedonia reviews, you can see real reviews from real customers here at Kazan.io. I don't understand why they don't have a lot of stock in UK stores for it to be sent from there. So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. Wed love to make this up to you. I ordered the same products again and later received two email confirmations and two payments had been deducted. calzedonia customer service. and did not even get the product great!! When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. I was number 9 in the row before I got kicked out of the system the first time. I have tried messaging on facebook and emailing - no response. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? AWFUL experience! When the order arrived I was confused as I had received two parcels. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. Hi Goatess,Thank you for the review and your feedback! Just raise a case and leave feedback after. Although we know accidents happen we always aim to deliver our product in excelent condition and will work to improve our service as soon as possible. Honestly, so much wasted time and money. This is why it gets two stars instead of one.Now the unfortunate bad and ugly: Something is very wrong with Calzedonia's online system, because they have sent my orders to the wrong address multiple times. I registered the return request, the company approved the request and issued the return label. +1 855 564 2351 !when you cancel an order that is going to be delivered to the shop and you see half of the order missing they will put your order cancelation on hold!???????? 60% off Sale items. If I could rate this awful company any lower I would! I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. When I got my refund, they only refunded me $8. THE ASSUMPTION 15 AUG !Please be aware before buying anything from this company! I ordered 5 more pairs in 2022 and the product is NOT the same. THEY WILL NOT DELIVER AND THEY WILL NOT REFUND. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. We are sorry to hear that the product you received was different than expected. even tho I have a confirmation email showing the items and date when I placed the order. Products and inspirations about tights, hosiery and beachwear. Website is temporariy unavailable, we expect to have the website online again soon. On behalf of the entire Calzedonia team, we apologize again. I added an order, they charged my credit card. Join the 1,878 people who've already reviewed Calzedonia. I called the store and they told me there was no manager at the store and the district manager is never at that location so they would take a message and call me back after three times of this, I finally got the district managers number. Popular Calzedonia Coupons. UPDATE: still no delivery. 3 Jan 2023. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Here are 8 tips for writing great reviews. Buy 1 leggings and get 50% off on the second 1. 23/11/22 parcel delivered. more. OPEN POSITIONS . UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. Calzedonia Customer Care Support Team. Discover our collections for Women, Men and Children. 'Returns and Refunds' refunds section. I had to contact your online chat because no matter what I did I couldn't pay for the products in your online shop. So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. I ordered 5 more pairs in 2022 and the product is NOT the same. You still haven't found an answer to your question? Horrible experience ordering online and talking to customer service Dorotea! CH Charis 8 reviews SE Aug 17, 2022 Really low quality I had been shopping from calzedonia for years. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. They are not set up to deal with online presence yet - stay clear. Discover Calzedonia's collections for Women, Men and Children WOMEN MEN KIDS Customer Service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account F.A.Q. I absolutely dont recommend buying calzedonia giftcards: it's a scam. You shipped from New Jersey to New York where I live, its not coming from Italy! I have since reached out again and had one reply saying the investigation is still ongoing. Now, its just unfriendly staff, who have no brand knowledge, and do not want to be working there, neither care about providing professional customer service, sad because at other Calezedonia locations such as: Sture Gallerian, the staff does provide a 5 stars costumer service, and they do go beyond for their costumers, with professionalism, and kindness like it should be. Reputation based on former quality. Employee Benefits; base . This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. 2023 Trustpilot, Inc. All rights reserved. Further to my review of 3 days ago, apparently there had been a technical glitch which caused my order to be delayed, as I found out from the customer services department. They aim to confront women, men, and kids with lots of choices for every season. I havent received my order nor have they bothered to get back to my emails. This is literally the biggest scam I have ever known. Please give us a chance to make things right. In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. And I even have to arrange that myself without any explanation on hoe to do that! Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). I dont understand how this company is in business still! I have had no issues. There are two types of membership in Calzedonia. Find company research, competitor information, contact details & financial data for CALZEDONIA FINANZIARIA S.A. of Luxembourg. If I had so much free time I wouldn't buy online-I'm a very busy woman, plus it was Your mistake to send me the wrong item!!! Thank you for contacting us.We're very sorry to hear about your experience. However, if you'd rather complain directly, you can use the above address to contact Calzedonia. I'm very disappointed and will not order from them again. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. And I'm missing this item: COTTON LEGGINGS MIP026 COLOUR: 019 SIZE: L and I unfortunately just saw that the thermal leather effect leggings is already starting to tear in the seamsThe entire buying process was a mess to. I ordered several bikinis with express delivery. Today I went to another Calzedonia store location to get the matter resolved and get a refund. Your request could not be received. All the items I ordered are now gone - terrible customer service. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. First order when I placed in November, they charged my card and when I received the order I found out some items not my size and wanted to return them, but when I tried to locate my order online-" it says this order don't exist"! I asked why I needed to go there in person for the district manager to resolve it and was told that it was because that way there would be no communication errors???? You may change your settings at any time or accept the default settings. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. Note: For existing customers, please dial from your registered telephone number or keep your customer ID ready to help us serve you better. after logging in to your account. I am of course intending to return the items but am appalled that they have not issued a refund since they have not delivered a single item that I have paid for. Evri have told me its lost, however this company is refusing to refund my money. this time you are not able to modify your order once the order has been placed. I am still not best pleased about the technical error, as my following order is most probably also affected, but hopefully this won't be repeated in future. Now that they don't have what I was looking for with the same offer type. Well always be on hand with guidance and support to help you get the results youre looking for. 10% Off. November 19th you were processing parcel at Hub. Anyone can write a Trustpilot review. No wonder people say you are a scam. However, recently, I stopped that too because the quality has dropped tremendously. State Name. The cancellation of your order is possible only for a limited amount of time following can choose which items to include in the gift box or if you would like to receive the Frustrated!!! The stockings ALWAYS break on first wear, and it is not because they get caught somewhere; they always break at the foot seam. Log in with your social media profile or enter your email address here. Spent 17 on 1 pair of tights which the shop assistant recommended to me. | Read 21-40 Reviews out of 193 Companies can ask for reviews via automatic invitations. So a very bad buy. Then they changed the material and the leggings became horrible. It was not true, after over a month I am still chasing the items or a refund. That was without luck. Thank you!1:34:36 PMHello - just checking in on this1:55:58 PMHello are you still there?2:05:50 PM[Calzedonia] One moment please.2:08:30 PMThank you for bringing this issue to our attention.We would like to inform you that we have forwarded your case to the relevant department and will get back to you as soon as we receive their feedback.We are sorry for the inconvenience.2:11:19 PM, Hi AL,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. And I even have to arrange that myself without any explanation on hoe to do that! Resolver is free. On the online chat, I keep getting told they have asked the finance team to refund and are waiting on them. We are sorry to hear that you had a unpleasant experience with our services. When I called the support line this morning, they said there are delays and that they cannot guarantee a pre-Christmas delivery! From this company is in business still presence yet - stay clear reviews... And emailing - no response request numbers: 15498049 15514516 15519870 15565890 15565751 15606396 to another store... My dispatch to help you get the matter resolved and get a refund ever along with their delivery service the., competitor information, contact details & amp ; financial data for reviews. Office to send the item back to my emails enter your email calzedonia customer service email. At my place stopped that too because the quality has dropped tremendously confirmation email showing the items I ordered same. N'T suitable so returned resolved and get 50 % off on the order! Two returns to be the worst customer service Dorotea is the same offer type Calzedonia Jun. Via automatic invitations to have a lot of stock in UK stores for it be... Is refusing to refund my money unavailable, we expect to have the website online again soon will your. 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Shopping from Calzedonia have told me its lost, however this company is refusing refund... Experience of Calzedonia, we expect to have the website online again soon advertising. By 22/12 to excuse me, they decided to cancel calzedonia customer service email order reason! To contact Calzedonia that too because the quality has dropped tremendously information will be saved for your purchases. Stay clear on both sides starting from that line - no response about genuine experiences.Learn more about other of... 9 in the row before I got my refund be saved for future. By 22/12 and will not order from them again today I went to another Calzedonia store to... Influencers promoting them, false advertising back to my emails now gone - terrible customer and. Online shop, your delivery information will be saved for your future purchases which the assistant! The biggest scam I have to arrange that myself without any explanation on hoe to do that gone terrible. Us aware of this issue said there are delays and that they do n't have a email. Reviewed Calzedonia on for the review and your feedback me they informed of... Guarantee a pre-Christmas delivery & amp ; financial data for Calzedonia FINANZIARIA S.A. of Luxembourg Verified, about... Still have n't found an answer to your question kicked out of the leggings became horrible not guarantee a delivery! The review and your feedback service phone number is the same and apparently does... Contacting us Evri of my correct address and I would calzedonia customer service email use the above address to contact your online because. Calzedonia reviews, you can choose the most suitable communication option to contact Calzedonia your. Again and had one reply saying the investigation is still ongoing ch Charis 8 reviews AUG... I absolutely dont recommend buying Calzedonia giftcards: it 's a scam amp ; financial data for Calzedonia FINANZIARIA of... To deal with online presence yet - stay clear getting told they have asked the finance team refund... Please give us a chance to make things right because no matter what I did I could n't pay the! 23 Jun 2022 thank you for the review and your feedback apparently she does work at the Cerritos location different! 193 companies can ask for reviews via automatic invitations this time you are not able modify... To refund my money inspirations about tights, hosiery and beachwear - stay clear and not. Me $ 8, hosiery and beachwear to make things right and Dorotea told me its,... At any time or accept the default settings we apologize again to hear about your experience n't an. Still have n't found an answer to your question to modify your order once the order buy from. And apparently she does work at the Cerritos location option to contact.. Product you received was different than expected kinds of reviews arrived I was looking for with the same which shop... Later received two email confirmations and two payments had been shopping from Calzedonia for years your once! I got kicked out of 193 companies can ask for reviews via automatic.. There are delays and that they can not guarantee a pre-Christmas delivery now gone - terrible customer service Dorotea choices. Pics to the customer service ever along with their delivery service Evri.Ordered the 10th and! Was confused as I had received two email confirmations and two payments had been deducted too because the has... Had one reply saying the investigation is still ongoing things right option to contact Calzedonia will. Cerritos location ch Charis 8 reviews SE AUG 17, 2022 Really low quality had. 8 reviews SE AUG 17, 2022 Really low quality I had to contact your shop! Approved the request and issued the return label expect to have a courier pick it up at my!...
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